FAQ's - Fishkill, New York

COMMON QUESTIONS & ANSWERS

Have a question? Take a look through our most common questions and answers!

Filter Questions

1) How do I backwash my Hayward Pro-Grid Filter?

2) How do I backwash my Hayward Perflex Filter?

3) How do I backwash my Hayward Sand Filter?

4) After backwashing my filter, why is the water still moving very slow?

5) Why is there DE in my pool?

Polaris Questions

1) Why is my Polaris not cleaning the whole pool or staying at one end?

2) Why is my Polaris hose tangled?

3) Why is my Polaris only going in one direction, falling over or only goes in circles?

4) Why does my Polaris not backing up?

5) Why is my Polaris not climbing the walls?

6) Why is my Polaris getting stuck on the steps or other obstacles?

7) Why is my Polaris moving sluggishly or not at all?

8) Why is my Polaris floating?

Vacuum Questions

1) How do I vacuum my inground pool?

2) How do I vacuum my above ground pool?

Heater Questions

1) Why is my Hayward Heater not firing?

Pool Water Questions

1) I think the water level in my pool is lowering, what do I do?

2) Why is my pool water green and cloudy?

3) Why is my pool water cloudy?

4) Why is my pool water green or purple? Why are the walls of my pool yellow/brown?

5) Why does my pool have yellow/brown sediment collecting at the bottom but when I brush or vacuum it away it disappears?

6) Why does my pool liner have black spots that require heavy scrubbing to remove or lighten?

7) Why does my pool have a white tissue paper like substance floating toward the bottom of the pool? Why are there bright pink spots on my liner?

Pool Closing Questions

1) How do I winterize my above ground pool?

2) How do I winterize my inground pool?

BioGuard Mineral Springs System Questions

1) What is the Mineral Springs system?

2) How long should I run my pump and motor?

3) What should the dial on my controller be set at?

4) I keep adding Renewal, why is my chlorine still low?

5) My mineral reading is within range, should I add my Renewal?

6) Why is the information displayed on the screen inside the controller?

7) Why does the Low Flow light flash when the pump and motor first turn on?

8) Why is the Inspect Cell light on after the pool is opened?

9) The display on my controller is stuck in Metric (temperature is Celsius, mineral reading shows decimals), how do I change it back?

10) What should the switch inside the controller be set to?

Retail Questions

1) How does the preferred customer discount program work?

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